TERMS AND CONDITIONS

GENERAL

1. By submitting your booking form and making the deposit, you agree to these terms and conditions.

2. You must follow the dietary, alcohol, drug and medication restrictions, as well as the preparation instructions listed on the login page you receive after your booking is confirmed and payment has been made.

3. By making payment, I confirm that I have read and understood the terms and conditions and agree to them as described here. After payment, you will receive a booking confirmation, which makes the booking binding.

4. If you wish to cancel a booking, please consult the cancellation policy and notify inn.contact in writing in good time.

5. inn.contact reserves the right to postpone or cancel events for substantial reasons in cases of force majeure. Participants will be notified using the contact details provided on the booking form. Any further liability or claims for damages are excluded.

6. inn.contact vouchers are valid until the end of the calendar year following the date of issue. After this period, vouchers can no longer be redeemed. Vouchers cannot be returned or cancelled. Commercial resale of vouchers is not permitted.

7. inn.contact reserves the right to exclude a participant from a ceremony for a valid reason.

LIABILITY

1. inn.contact is responsible for ensuring the ceremonies run smoothly.

2. Participation in a ceremony at inn.contact is entirely at your own risk. inn.contact is not liable for any injury and/or damage of any kind arising from a participant’s stay and/or activities, nor for loss of or damage to property.

3. inn.contact is not responsible for personal decisions participants make as a result of a retreat, programme or healing session. This includes, but is not limited to, leaving a job, making investments, starting a business or making other business or financial decisions.

4. Complaints must be submitted in writing, with reasons, to inn.contact.

MEDICAL DISCLAIMER 1. The retreats offered by inn.contact are intended to support emotional and spiritual development and are not a substitute for medically necessary treatments or therapies. Always consult a qualified doctor if you have physical and/or psychological complaints.

2. Please let us know in advance if you have a physical condition or need additional assistance. CHANGES TO THE RETREAT PROGRAMME

1. inn.contact reserves the right to make changes to the retreat/ceremony programme, for example if a facilitator is unavailable due to illness, relocation, pregnancy or other circumstances. In that case, a qualified replacement with similar experience will be arranged. Participants will be informed in good time.

HOUSE RULES  1. inn.contact events are smoke-free. The use of drugs and alcohol is strictly prohibited throughout your stay.

2. Respect for every person, regardless of religion, beliefs, gender or personal development, is a core value. inn.contact respects all participants and expects mutual respect. 3. inn.contact has carefully selected its retreat locations to provide a safe and comfortable environment. Please treat the locations with care. Any damage will be charged to the person responsible. 4. Participants who do not comply with the Terms and Conditions or house rules, or who fail to follow staff instructions, may be excluded from participation without a refund. 5. Video, film or audio recordings during the ceremony or stay are only permitted with our prior consent and, where relevant, the consent of the other participants.

INTELLECTUAL PROPERTY & USE OF INFORMATION 
1. Information shared during a retreat, training or programme may not be copied, reproduced, transferred, modified, edited, resold, shared with third parties or used to create derivative works without prior written consent from inn.contact.  2. If a participant is also a business owner, they may not misuse the intellectual property or confidential information of mentors, guides or facilitators. This includes, but is not limited to: a) Passing off methods, solutions or formulas owned by a mentor, guide or facilitator as their own. b) Copying course materials for personal or commercial use. c) Copying, publishing, transferring, selling, sharing or otherwise exploiting any intellectual property belonging to inn.contact or its mentors, guides or facilitators, in whole or in part, without prior written consent.

CANCELLATION POLICY1. Cancellation policy for the training trip to Egypt

  • Cancellation up to 8 weeks before = 75% refund
  • Cancellation after 8 weeks = 50% refund
  • Cancellation less than 6 weeks before = no refund

% are calculated on the total amount. The €80 administration fee is non-refundable under any circumstances.

2. Retreat Cancellation Policy Netherlands

  • Cancellation up to 4 weeks before = 75% refund
  • Cancellation after 4 weeks = 50% refund
  • Cancellations less than 1 week in advance = no refund

% are calculated on the total amount. The €80 administration fee is non-refundable under any circumstances.

3. If you are unable to attend due to unforeseen circumstances, another date may be arranged in consultation with us up to 7 days before the ceremony. We always charge an €80 administration fee. The ceremony can be rescheduled only once. 4.. If you are unable to attend, someone else may take your place, provided the replacement’s details are submitted and approved by the inn.contact team at least one week before the retreat.

PRIVACY & GDPR 
1. inn.contact takes the protection of personal data seriously and complies with the General Data Protection Regulation (GDPR).  2. Personal data collected during bookings and contact interactions are used solely for administrative purposes, communication and to provide a safe and appropriate experience.  3. We do not share personal data with third parties unless required by law or necessary to fulfil the agreement (e.g. in the event of a medical emergency).  4. Participants have the right to access, correct, have deleted or transfer their data. Requests can be submitted in writing.  5. inn.contact does not retain personal data for longer than necessary to provide its services and meet legal obligations. Data is stored securely and deleted after six months.  6. For questions about privacy and data protection, please use the contact details on the website.